Missed appointments or holiday arrangements: If you’re planning a holiday or have a pre-booked session you cannot attend, please let us know as soon as possible, and we’ll re-arrange the session for you.
Appointment cancellation policy: Our 24-hour appointment cancellation policy applies to members as well. If you’re unable to attend an appointment, please give us as much notice as possible, so that we can reschedule your appointment for a time that suits you.
Keeping your information up to date: If you cancel your bank card, or it expires, please inform us immediately, so we can send you a new link to update your details.
Individual membership allocation: Your Meadowside membership is exclusively assigned to you. Appointments cannot be shared with, or re-assigned to friends or family members
Additional sessions: If you require additional sessions beyond your membership allocation, these will typically be booked at our standard rates. If a course of additional appointments is required (for example following a flare-up or a new injury), your practitioner may recommend a ‘Course of Care’ for you, for which savings are also available.
Membership fee changes: Rest assured, we have no plans to increase the cost of membership in the near future. However, if there are any future changes to membership fees, we will provide you with a minimum of one month’s notice.
Membership cancellation policy:
If you wish to cancel or change your membership, we kindly request that you give us one month’s notice via email to: firstname.lastname@example.org. Please note that any outstanding payments for previously attended appointments must be settled before the cancellation can take effect.
Continuity of care: We understand the importance of consistency in looking after your health and wellbeing. While we strive to ensure you have your sessions with your preferred practitioner, there may be occasions when they are unavailable.